Privacy Policy

Effective Date: May 17, 2025

Last Updated: May 17, 2025

1. Introduction

Msomi Platform ("we," "our," or "us") operates msomi.xyz and is committed to protecting your privacy. This Privacy Policy governs how we collect, use, disclose, and safeguard your information. By using our platform, you consent to the terms herein.

2. Information We Collect

• Personal Data: Full name, email address, date of birth, school/institution name, and account credentials.
• Academic Data: Test scores, answers to questions, progress reports, and learning analytics.
• Payment Data: Billing address, payment card details (processed securely via Stripe/PayPal), and transaction history.
• Technical Data: IP address, device type, browser type, operating system, and usage patterns (e.g., pages visited).
• Third-Party Data: Information from integrated services like Google Classroom, Microsoft Teams, or school databases (with consent).
• Cookies: Session cookies, persistent cookies, and tracking pixels for analytics and functionality.

3. How We Use Your Information

• Deliver personalized educational content and recommendations.
• Process payments and communicate transactional updates.
• Analyze user behavior to improve platform performance and features.
• Comply with legal obligations (e.g., tax reporting, COPPA, FERPA).
• Prevent fraud, enforce Terms of Service, and protect user safety.

4. Sharing Your Information

• Service Providers: Payment processors (Stripe), cloud hosting (AWS), and analytics tools (Google Analytics).
• Educational Partners: Schools or districts to report student progress (with explicit consent).
• Legal Authorities: When required by law, court order, or to protect our rights.
• International Transfers: Data may be transferred globally, with GDPR-compliant safeguards.
• Business Transfers: In mergers, acquisitions, or asset sales.

5. Data Security & Retention

• We use AES-256 encryption, SSL/TLS protocols, and regular security audits.
• Retention Period: Data is retained for 10 years from the date of collection to fulfill educational, legal, or operational needs. After 10 years, data is anonymized or securely deleted.

6. Your Rights

• Access/Portability: Request a copy of your data in a structured format.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request erasure of personal data (exceptions apply for retained data).
• Opt-Out: Withdraw consent for marketing emails or data sharing (CCPA/GDPR).
• Object to Processing: Contest automated decision-making (e.g., AI-driven recommendations).

Submit requests to [email protected]. We respond within 30 days.

7. Children’s Privacy (COPPA/FERPA)

• Users under 13 must obtain parental consent before creating an account.
• Parents/guardians may review, edit, or delete their child’s data by contacting [email protected].
• Schools using Msomi for students assume responsibility for FERPA compliance.

8. Cookies & Tracking

• Essential Cookies: Required for platform functionality (e.g., login sessions).
• Analytics Cookies: Google Analytics to track traffic and engagement.
• Manage Preferences: Adjust cookie settings via your browser or our consent banner.

9. Policy Updates

We will notify users of material changes via email or in-platform alerts. Continued use constitutes acceptance.

10. Contact Us

Email: [email protected]
Data Protection Officer (DPO): [email protected]
Mailing Address: [Insert Physical Address]

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Terms and Conditions

Effective Date: May 17, 2025

Last Updated: May 17, 2025

1. Acceptance of Terms

By accessing msomi.xyz, you agree to these Terms, our Privacy Policy, and all applicable laws. Institutions agree on behalf of their students/staff.

2. Account Responsibilities

• You are liable for all activities under your account.
• Immediately notify us of unauthorized access at [email protected].

3. Permitted Use

Access the platform for personal, non-commercial educational purposes only.

4. Prohibited Conduct

• Reverse engineer, scrape, or exploit vulnerabilities in the platform.
• Upload malicious code, spam, or infringing content (e.g., copyrighted material).
• Impersonate others or engage in fraudulent activities.

5. Intellectual Property

• Msomi owns all platform content, trademarks, logos, and software.
• Users retain ownership of uploaded content but grant Msomi a worldwide, royalty-free license to use, reproduce, and display it for platform operations.

6. Payments & Refunds

• Subscriptions: Automatically renew unless canceled 7 days before the billing cycle.
• Refunds: Available within 14 days of purchase for unused services. Contact [email protected].

7. Termination

• We may suspend accounts for violations, fraud, or inactivity.
• Users may delete accounts via dashboard settings. Data is retained for 10 years as per Section 5 of the Privacy Policy.

8. Disclaimers

• The platform is provided "as is" without warranties of accuracy, reliability, or fitness for a purpose.
• We are not responsible for third-party content or linked websites.

9. Limitation of Liability

Msomi is not liable for indirect, incidental, or consequential damages (e.g., lost data, profits, or opportunities).

10. Dispute Resolution

• Disputes resolved through binding arbitration in United Republic of Tanzania.
• Class actions and jury trials are waived.

11. Governing Law

Governed by the laws of United Republic of Tanzania.

12. Updates to Terms

Revised terms are effective immediately upon posting. Continued use constitutes acceptance.

13. Contact Us

Email: [email protected]
Mailing Address: [Insert Physical Address]

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Accessibility Statement

Msomi strives to comply with WCAG 2.1 AA standards. Report accessibility issues to [email protected].